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AKKO Insurance Services

AKKO Insurance Services
Reviews and Complaints

getakko.com
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1.3 out of 5
Based on 25 reviews from registered users.
1.3
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25 rated reviews | Is this your business?
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Lori J Qfe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer

Current good paying no claim customer. Info on site is not true they want to charge me more. Price increase no warning. Impossible to reach anyone. No question answers consistent. Very frustrated.

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1.0
Updated by user Mar 03, 2025

Chat no help. No live person ever.

Email got responses but not favorable to me as a customer. I am going back to Assurion for my new phone. If Akko is this difficult to reach, I'd hate to see if I had a claim. They also said they'd sent me a notice of increase in price, but I never got it and they won't refund extra charges for those.

Chat told me I could only pay one year at a time.

Email said I could still pay monthly. Ridiculous customer service

Original review Feb 28, 2025

See above. I am beyond mad at this point.

Chat bot incorrect info. To wait for chat teammate to take at least one hour

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Edda Elm

Akko charged me by mistake

Akko charged to my bank account for the service that i did not authorize. Please call me at 912688****. Thank you.

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Bennett H Efl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer

Terrible Customer Service

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1.0

I submitted my claim almost two weeks ago and have heard nothing from them. I wouldn't recommend using them. I am beginning to think it is a scam.

Cons:
  • Bad customer service
  • No phone number
  • Scam

Preferred solution: Deliver product or service ordered

User's recommendation: Dont buy

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Shawna Mnf

Cancel a policy I did not want

It took me two days to find a phone number the results no answer I want to cancel this makes more positive to cancel if they want answer I do not need be involved akko

User's recommendation: Stay away

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Janson Exq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer

Claim

Im contacting AKKO to finish my claim ! And no one is answering to me ! By email or by phone or text!

Mkacimoncef@***.com

(650)272-****

Please contact me as soon possible thank you

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Anonymous
map-marker Kalamazoo, Michigan

I've been trying the last 4 days to get a claim filed for my water damaged phone. I am having the hardest time. I truly need somebody to call me. I'm having such a hard time. I need my damaged phone w

My my phone has been damaged by water exposure. I have to use a different phone and phone number to contact you.

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Kymoni Tpn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer

Filling a claim

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1.0

Struggled to get app to open then cldim wouldnt submit it is too complicated to submit a claim every time? This is l why I didnt submit claims for six months! Whats the point in having insurance that is only reimbursed at a partner

User's recommendation: Cancel service

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Zamira Ewi

Filed a claim 9 days ago for a cracked back screen and no response. Worse customer service ever

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1.0

Can't speak to anyone but bots. No live people to talk to or help you through the process and they don't want to fix a simple cracked back screen of my phone.

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Raylan Les

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer

Card got hacked need to change card

Need someone to call me at 304 894 **** to see if you got the payment on the iPhone 13 because my card got hacked

User's recommendation: Please help

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Kort Xry

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 Verified Reviewer

Stop taking money out my account don't have that phone anymore..

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2.0

I been lost that phone 2yrs ago and you guys keep taking money out my account for what reason...Please refund my account back..

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Anamaria G Nls

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer

Scammed is how it feels to me

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1.0
Updated by user Oct 21, 2024

I also was not offered any compensation for all this wrongdoing by them. Not sure whether to blame charter or AKKO.

Original review Oct 21, 2024
Fraudulent charge I don't use an iPhone I use an Android now and I did not purchase insurance for the phone I have now with the same number now because of the way they didn't honor it and by the time they figured out that I did have insurance I had already purchased another phone. Dropping the insurance that I paid to charter as far as I knew on a monthly basis I started to file a claim with AKKO but since I had another phone at that point I didn't see the reason to proceed with the claim as the deductible was almost as high as the new phone I purchased as I couldn't wait any longer I had important business matters and was trying to save my phone number I almost lost my phone number over this.

And now you're going to bill me a year later for a year messing up my bank account.

I was going to file a dispute but instead I just canceled the subscription which is being way too kind. I am very unappreciative of this experience and have already canceled my internet with charter and I will in the future not have a cell phone with them either.
Loss:
$1250
Pros:
  • Charter spectrum madison wi
Cons:
  • Pay for insurance coverage you do not receive and then later on get billed for it again

Preferred solution: Full refund

User's recommendation: Not a chance

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Dora P Xhw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer

Reporting

I'm reporting you to the police. Please give me my money back as soon as possible.

I do not know who you are.

I'm 60 years old. Please help me.

Loss:
$15

Preferred solution: Refund now

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Isaiah D Mbo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer

Cannot complete my claim and extremely hard to get a hold of someone

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1.0
AKKO Insurance Services - Cannot complete my claim and extremely hard to get a hold of...
Updated by user Jul 18, 2024

No one ever contacted me still unable to finish my claim

Original review Jul 11, 2024

My phone has water damage. I've had this insurance for a few months now.

Please call 717-551-****. Thank you.

Loss:
$1400

Preferred solution: Claim for my iPhone 14 Pro Max 500gig

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Dora P Xhw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer

Wrongly charged

Updated by user Nov 23, 2024

I need my refund

Original review Nov 22, 2024

I need to speak to a live person. I do not know what or who you are.

I have been charged $15.00. I'm 60 years old, I can't see well.

I need to speak to someone in regards to this. Please help.

Loss:
$15
Pros:
  • Idk
Cons:
  • Idk

Preferred solution: Full refund

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Kailen Ssv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer

Claim

My device is lost/stolen..I sent emails about this & I left a voicemail on 415523**** I still didn't get my claim filed my device is gone I don't have access to the number listed on my policy.Please call me

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