AKKO Insurance Services
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Orlando, Florida
Got a charge from here that doesn't belong to me
I was charged from here and I believe its a scam cause I dont recognize the charge & I dont know this place
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brighton, Colorado
Delay Tactics
Out of grievance with TMobile, we decided to give them less money and cancelled our protection plan with them and looked for a third party insurance. That's when we found Akko.
After reading the reviews, I was so excited and relieved that we have found an affordable and reliable option for our family.
Almost a year later, my son's phone stops charging. It seems like the charging port is broken or loose. It took a whole week of back and forth emailing Akko just to get the claim approved. First we started the claim on the app.
They then emailed us after a day, asking us to show them a video of the phone not working. We sent them the video expeditiously, within the same day. We waited 2 days to get a response. When we finally get a response, the reply we got was "Can you please confirm the make and model of your device?".
Whyyyy didn't you ask that the first time?? In fact, why didn't you include the required video and confirmation of the brand and model when I first opened the claim on the app??? I feel that this is a delay tactic. Another 2 days go by and they finally say that the claim is approved.
But wait, there's more work to be done. Now I can go to the repair place, ask for a quote and hope that they have the ability and parts to do the repair. Otherwise, you will have to wait for them to get the parts which can take up to a week. This is absolutely inconvenient.
No thanks. Akko, I expected so much more. Dealing with a 3rd party repair shop is understandable, I can be ok with that.
But the fact that you wasted a week with the senseless back and forth emailing, thanks unacceptable. I do not recommend Akko.
User's recommendation: Don't Getakko
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Charlotte, North Carolina
Trying to put in a claim and can't do that
Why dont you have have a service number to call I cant put a claim in I dont understand why. My phone number is 195********
User's recommendation: This sucks
Moreau, Missouri
Charged me for insurance that they refused to give me after they already charged me.
I will be reporting this to the better business bureau. You charged me for insurance for my phone.
And then at a later date decided to make extra requirements in order for me to have that insurance. I tried to upload photos of my phone to the website and it would not work.
Now that I need covered you are refusing to pay. This action is illegal and I will be reporting it.
- Scam
Preferred solution: Full refund
User's recommendation: Be honest with them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Greenville, South Carolina
Phone issue phone needs to be fixed
Phone got dropped in water and then i fell on it I need it to be fixed and know where to bring it to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Add new devices
I need help nobody help me you dont have a phone number I cant reach you please contact with me I cant add device. I need your help.
I have a couple questions for you. Thank you so much.
User's recommendation: No Customer Service at all
Kechi, Kansas
Needed to cancelled the insurance on my account
I no longer have an a phone 316-293-**** is not my phone number it belong to a person name Theresa lewis i was trying help her now her phone is damaged
Wondering why I'm getting charges from Akko
Hello Akko - it appears that Im getting billed from Akko for $11/month and not sure what its for. Please advise.
Thanks, Steve
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Please call me at 916-203-****
I am unable to register my items and cannot reach customer service. There is No phone number to contact them. Very poor customer service.
Preferred solution: To receive a call from customer service.
Chicago, Illinois
Cancel the subscription
I don't need you any more.I resolve my problem with akko company thank you for you help...,,,...,,,...
Gretna, Louisiana
Resolved.
After contacting you guys I talked to human. It.
Has been. Resolved.
Thank you pissed off customer.I dont know what else to say. Now thanks.
User's recommendation: Use. Pissed off customer for disputes.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Got my banking info but not setup profile
I wanted to use AAKO for insurance on my new iPhone 14pro max as I neglected to get AppleCare in time. After taking and debiting my bank account I am unable to setup a profile or even contact them
Preferred solution: Full refund
User's recommendation: DO NOT TRUST THIS SERVICE
Refund
I signed up but never completed the registration I'm going with a different company and need a refund
Preferred solution: Full refund
Lancaster, South Carolina
To file claim
I was in yard with kids we was riding my phone drop son made a mistake in ran over it with the back of his for wheeler on cement been try to get in touch with this company never new it was gone take me this long to get a response the Front crack to at bottom round black circle in the corner of the top right side were the battery percent at been try to figure out a way to send yall a picture of the front because my phone crack
User's recommendation: I am satisfied
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Registration problem
Although it says my bank was successful linked, when I click on registration it tells me you could not register with my bank. I need coverage today.
I called but got VM. Need to speak to someone today or I will have to go elsewhere.
- Cannot speak to a human
Preferred solution: Call back today
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.