AKKO Insurance Services
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Wrongly charged
I need my refund
I need to speak to a live person. I do not know what or who you are.
I have been charged $15.00. I'm 60 years old, I can't see well.
I need to speak to someone in regards to this. Please help.
- Idk
- Idk
Preferred solution: Full refund
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Verified Reviewer |
Charleston, South Carolina
Claim
My device is lost/stolen..I sent emails about this & I left a voicemail on 415523**** I still didn't get my claim filed my device is gone I don't have access to the number listed on my policy.Please call me
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerQuestions about my bill
I just wanted to cancel my service. You keep trying to take money out of my account and I just want to cancel my service.
Preferred solution: Full refund
Sonoma, California
Difficult to set up phone insurance
Have a real person to talk to. Set up very difficult.
Asks for photo of phone!
How is that done . Filled out all information then comes to phone photo page and website just disappeared
User's recommendation: Live people
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHaving issues filing a claim
Claim #18760
I have already submitted video evidence four times and nothing has happened.
I've tried contacting support but have received no reply. It has been three days.
I need my phone to work, and it has been a total source of frustration at this point.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCharged for one year instead of monthly payments
The company should design and better website that only allows you to pay monthly and not take out the whole year at once , especially when the adverti
- Ninety nine daughter replacement cost
- Not accurate description of billing
Preferred solution: I want my $132 refunded.And then charged once a month.Funds like I agree to
User's recommendation: Double check first on the one month or monthly payments
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
San Leandro, California
Hacked account
I need to speak to someone when I logged in today it noted Id been looking for how to close my account a week ago I havent been on your site for at least 2 months I paid for the year and do not want to cancel my account that and their was a password reset requested but not by me
- Good insurance
- You get an automated system that hangs up on you when you call
Preferred solution: A human on the phone
User's recommendation: It’s good insurance but trying to get someone on the phone will give you a headache
Alexandria, Louisiana
Can’t contact anyone via phone to file a claim or cancel this policy
Cant speak with anyone on the phone about a claim. When you call the number provided, it says you can contact them via SMS. Messaged them but no help there either.
User's recommendation: Don’t use this company
Detroit, Michigan
Why am I being charged??
Not been called back yet so Zero star rating. Call me an explain this garbage. Looking at filing a nasty charge back and file a BBB case of fraud.
Redmond, Washington
Was trying to cancel my policy but no phone call accepted would like for my policy to be canceled have a new policy with a wireless company please make sure my policy is canceled
Tried to call to cancel my policy but was hung up with no contact please cancel my policy 602483****
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Orlando, Florida
Got a charge from here that doesn't belong to me
I was charged from here and I believe its a scam cause I dont recognize the charge & I dont know this place
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brighton, Colorado
Delay Tactics
Out of grievance with TMobile, we decided to give them less money and cancelled our protection plan with them and looked for a third party insurance. That's when we found Akko.
After reading the reviews, I was so excited and relieved that we have found an affordable and reliable option for our family.
Almost a year later, my son's phone stops charging. It seems like the charging port is broken or loose. It took a whole week of back and forth emailing Akko just to get the claim approved. First we started the claim on the app.
They then emailed us after a day, asking us to show them a video of the phone not working. We sent them the video expeditiously, within the same day. We waited 2 days to get a response. When we finally get a response, the reply we got was "Can you please confirm the make and model of your device?".
Whyyyy didn't you ask that the first time?? In fact, why didn't you include the required video and confirmation of the brand and model when I first opened the claim on the app??? I feel that this is a delay tactic. Another 2 days go by and they finally say that the claim is approved.
But wait, there's more work to be done. Now I can go to the repair place, ask for a quote and hope that they have the ability and parts to do the repair. Otherwise, you will have to wait for them to get the parts which can take up to a week. This is absolutely inconvenient.
No thanks. Akko, I expected so much more. Dealing with a 3rd party repair shop is understandable, I can be ok with that.
But the fact that you wasted a week with the senseless back and forth emailing, thanks unacceptable. I do not recommend Akko.
User's recommendation: Don't Getakko
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Charlotte, North Carolina
Trying to put in a claim and can't do that
Why dont you have have a service number to call I cant put a claim in I dont understand why. My phone number is 195********
User's recommendation: This sucks
Moreau, Missouri
Charged me for insurance that they refused to give me after they already charged me.
I will be reporting this to the better business bureau. You charged me for insurance for my phone.
And then at a later date decided to make extra requirements in order for me to have that insurance. I tried to upload photos of my phone to the website and it would not work.
Now that I need covered you are refusing to pay. This action is illegal and I will be reporting it.
- Scam
Preferred solution: Full refund
User's recommendation: Be honest with them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Greenville, South Carolina
Phone issue phone needs to be fixed
Phone got dropped in water and then i fell on it I need it to be fixed and know where to bring it to
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