AKKO Insurance Services
AKKO Insurance Services Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
AKKO Insurance Services has a 1.3 star rating from 24 reviews and overall customer sentiment is strongly negative, with many users unable to reach support and reporting unresolved claims.
Positive Feedback
Some customers note affordable price and basic coverage benefits, and a few reports indicate eventual resolution after persistent contact.
Negative Feedback / Risk Areas
- Persistent difficulty contacting live support and poor customer service.
- Unresolved claims and long delays when filing a claim.
- Unauthorized or confusing charges and problems with billing and refund requests.
Key Takeaways for Future Customers
- Read AKKO Insurance Services reviews and warnings before enrolling.
- Monitor bank statements closely and confirm subscription setup to avoid unwanted charges.
- Expect potential trouble reaching a human and plan alternatives for phone insurance.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
AKKO Insurance Services has a 1.3 star rating from 24 reviews and overall customer sentiment is strongly negative, with many users unable to reach support and reporting unresolved claims.
Positive Feedback
Some customers note affordable price and basic coverage benefits, and a few reports indicate eventual resolution after persistent contact.
Negative Feedback / Risk Areas
- Persistent difficulty contacting live support and poor customer service.
- Unresolved claims and long delays when filing a claim.
- Unauthorized or confusing charges and problems with billing and refund requests.
Key Takeaways for Future Customers
- Read AKKO Insurance Services reviews and warnings before enrolling.
- Monitor bank statements closely and confirm subscription setup to avoid unwanted charges.
- Expect potential trouble reaching a human and plan alternatives for phone insurance.
Media from reviews
Henderson, Nevada
Claim filed
No timely response when there is a claim to address
Nothing was resolved no communication after reaching out by emailing and calling to get my son lost phone replaced
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cedaredge, Colorado
Unable to Get Human Assistance
Tried contacting them through chat function in my phone app. Waited all day and no response.
then went on website and saw the email button - said it would be faster so I sent an email...again waited hours and no response. I then tracked down their phone number in San Francisco on this website and called...it said to text and someone would get back in touch with me.
Get a text response saying someone available tomorrow - AND IT IS NOT EVEN 4PM ON THE WEST COAST...WORSE THAN BANKER'S HOURS.
Needless to say I will NOT be renewing phone insurance through them when I upgrade my phone at beginning of 2026 when the new Samsung Galaxy phones are released. I'll gladly pay a little more to work with a company who has humans working for them and not bots.
User's recommendation: Save yourself frustration and find another phone insurance company!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed stop service. We no longer have local store to go to.
No notice from the company until now. Just asking for payment.
I sent you a notice; nothing happened.
Call the company and ask to speak to a rep; the only thing you sent me is this chat asking for a review. I am done with this company.
- When you had a store in area you were able to get service
- No service
Preferred solution: I would like for them to shut my account down. I donot need their service.
You asked me to leave a review
No one answered the phone. I don't have anything else to say to make this 100 symbols, and that is an unnecessary requirement to submit an inquiry.
Preferred solution: Price reduction
User's recommendation: Don’t expect to talk to a human
Wheeling, Illinois
Cracked screen
I am 81 and cannot talk to a human for help. Frustration for sure. Just to get cracked screen saver fixed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI tried numerous times to reach a person to help me after I found out my wife & kids had not registered their cell phones. Thank God nothing is wrong with any of the cells at the moment but it's too
Not GOOD , & I DIDNT EVEN HAVE A CLAIM . Trying to get to a person is worse than trying to get someone to let you pull there good teeth out.
Some things do Not need to be automated. Then it's forever to transfer or them to do so .
Cancel
I am trying to cancel my automatic subscription renewal.
I have not been able to get a satisfactory answer.
I have texted and email and gotten no response
Selma, Alabama
In wanted to Update payment
I had fraud occur with my debit card and I wanted to update my payment. There seem to be a many phases to try and make contact with your company.
I dont have that many words to say To describe what it is that I need.
Its simple I just want to give you the correct information to continue receiving a service. I want ed to update my payment.
User's recommendation: It seems hopeless b reaching the company Akko
Claim. I put in a claim May of 2025 o a-watch repacement battery for my Apple Watch and have never has any thing resolved as of yet. W H Y ? This was started with the EXPERIMAX store in Clearwater
How about making your promises come true since I have paid you 15.00 dollars per month with no results. By now I could have bought a new battery.
Please send me the Apple battery that I should have received long ago. There is no need on my part to ever say that you have lived up to your promises.
if it isnt, sent to me this month then I don,t want anything to do with you anymore and I will report you to the better business bureau.
Send to Darlene Beyer, 55 Birch Creek Drive, Safety Harbor, Fl. 34695
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever returned my call to cancel.
Had to dispute charges at bank. Going to head to spectrum store (where I got the phone) and have it removed that way.
After seeing several $15 charges, I found out it was insurance I never signed up for. Spectrum clearly added it in the store when I bought their cheapest phone, and now I can't cancel AKKO without getting my bank involved.
Preferred solution: Cancel!!!
User's recommendation: Don't deal with AKKO
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnable to complete registration for cell phone insurance
I have been trying to get insurance for my cell phone through their app but it quits working when I try to upload a photo of my phone, as required by them.
Akko could have a more user-friendly app. I tried several times to use the app to sign up for cell phone insurance, but I was not successful.
Preferred solution: Cell phone insurance
User's recommendation: Be careful
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDiankell@***.net
I have tried to get insurance for my cell phone on your app, but it quits working when I try to upload the photos of my phone. Can you give me a phone number or another way to get insurance?
- No response fro the company
Preferred solution: Insurance for y cell phone.
User's recommendation: try some other company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCurrent good paying no claim customer. Info on site is not true they want to charge me more. Price increase no warning. Impossible to reach anyone. No question answers consistent. Very frustrated.
Chat no help. No live person ever.
Email got responses but not favorable to me as a customer. I am going back to Assurion for my new phone. If Akko is this difficult to reach, I'd hate to see if I had a claim. They also said they'd sent me a notice of increase in price, but I never got it and they won't refund extra charges for those.
Chat told me I could only pay one year at a time.
Email said I could still pay monthly. Ridiculous customer service
See above. I am beyond mad at this point.
Chat bot incorrect info. To wait for chat teammate to take at least one hour
Insurance Expert Talks
Insurance Claims Tips: What Red Flags to Watch Out
How to file an insurance claim? Why do you need a public adjuster? Vince Perri, CEO of Commercial Claims Advocate, shares his best tips about insurance claims. Find out how to deal with complex residential insurance claims and commercial losses.
Vince Perri is a Expert Claims Adjuster and CEO of Commercial Claims Advocate. He has over 14 years of experience in handling large commercial losses and complex residential insurance claims.
Akko charged me by mistake
Akko charged to my bank account for the service that i did not authorize. Please call me at 912688****. Thank you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible Customer Service
I submitted my claim almost two weeks ago and have heard nothing from them. I wouldn't recommend using them. I am beginning to think it is a scam.
- Bad customer service
- No phone number
- Scam
Preferred solution: Deliver product or service ordered
User's recommendation: Dont buy
Cancel a policy I did not want
It took me two days to find a phone number the results no answer I want to cancel this makes more positive to cancel if they want answer I do not need be involved akko
User's recommendation: Stay away
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