AKKO Insurance Services
Reviews and Complaints
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
San Leandro, California
Hacked account
I need to speak to someone when I logged in today it noted Id been looking for how to close my account a week ago I havent been on your site for at least 2 months I paid for the year and do not want to cancel my account that and their was a password reset requested but not by me
- Good insurance
- You get an automated system that hangs up on you when you call
Preferred solution: A human on the phone
User's recommendation: It’s good insurance but trying to get someone on the phone will give you a headache
Alexandria, Louisiana
Can’t contact anyone via phone to file a claim or cancel this policy
Cant speak with anyone on the phone about a claim. When you call the number provided, it says you can contact them via SMS. Messaged them but no help there either.
User's recommendation: Don’t use this company
Detroit, Michigan
Why am I being charged??
Not been called back yet so Zero star rating. Call me an explain this garbage. Looking at filing a nasty charge back and file a BBB case of fraud.
Redmond, Washington
Was trying to cancel my policy but no phone call accepted would like for my policy to be canceled have a new policy with a wireless company please make sure my policy is canceled
Tried to call to cancel my policy but was hung up with no contact please cancel my policy 602483****
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGot a charge from here that doesn't belong to me
I was charged from here and I believe its a scam cause I dont recognize the charge & I dont know this place
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDelay Tactics
Out of grievance with TMobile, we decided to give them less money and cancelled our protection plan with them and looked for a third party insurance. That's when we found Akko.
After reading the reviews, I was so excited and relieved that we have found an affordable and reliable option for our family.
Almost a year later, my son's phone stops charging. It seems like the charging port is broken or loose. It took a whole week of back and forth emailing Akko just to get the claim approved. First we started the claim on the app.
They then emailed us after a day, asking us to show them a video of the phone not working. We sent them the video expeditiously, within the same day. We waited 2 days to get a response. When we finally get a response, the reply we got was "Can you please confirm the make and model of your device?".
Whyyyy didn't you ask that the first time?? In fact, why didn't you include the required video and confirmation of the brand and model when I first opened the claim on the app??? I feel that this is a delay tactic. Another 2 days go by and they finally say that the claim is approved.
But wait, there's more work to be done. Now I can go to the repair place, ask for a quote and hope that they have the ability and parts to do the repair. Otherwise, you will have to wait for them to get the parts which can take up to a week. This is absolutely inconvenient.
No thanks. Akko, I expected so much more. Dealing with a 3rd party repair shop is understandable, I can be ok with that.
But the fact that you wasted a week with the senseless back and forth emailing, thanks unacceptable. I do not recommend Akko.
User's recommendation: Don't Getakko
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrying to put in a claim and can't do that
Why dont you have have a service number to call I cant put a claim in I dont understand why. My phone number is 195********
User's recommendation: This sucks
Moreau, Missouri
Charged me for insurance that they refused to give me after they already charged me.
I will be reporting this to the better business bureau. You charged me for insurance for my phone.
And then at a later date decided to make extra requirements in order for me to have that insurance. I tried to upload photos of my phone to the website and it would not work.
Now that I need covered you are refusing to pay. This action is illegal and I will be reporting it.
- Scam
Preferred solution: Full refund
User's recommendation: Be honest with them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPhone issue phone needs to be fixed
Phone got dropped in water and then i fell on it I need it to be fixed and know where to bring it to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAdd new devices
I need help nobody help me you dont have a phone number I cant reach you please contact with me I cant add device. I need your help.
I have a couple questions for you. Thank you so much.
User's recommendation: No Customer Service at all
Wondering why I'm getting charges from Akko
Hello Akko - it appears that Im getting billed from Akko for $11/month and not sure what its for. Please advise.
Thanks, Steve
Kechi, Kansas
Needed to cancelled the insurance on my account
I no longer have an a phone 316-293-**** is not my phone number it belong to a person name Theresa lewis i was trying help her now her phone is damaged
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPlease call me at 916-203-****
I am unable to register my items and cannot reach customer service. There is No phone number to contact them. Very poor customer service.
Preferred solution: To receive a call from customer service.
Cancel the subscription
I don't need you any more.I resolve my problem with akko company thank you for you help...,,,...,,,...
Gretna, Louisiana
Resolved.
After contacting you guys I talked to human. It.
Has been. Resolved.
Thank you pissed off customer.I dont know what else to say. Now thanks.
User's recommendation: Use. Pissed off customer for disputes.
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